FAQ

FAQ

1. How do I find my size?

The correct size can differ from one product to another, which is why every product page carries a clear size guide made to match that specific item. We always advise you to follow that size guide. If you still cannot work it out, or if you have any further questions, you can always reach our customer service through the contact form on our site.

2. What is the return policy?

We offer a 30-day guarantee; every further condition and all additional information can be found on this page.

3. How can I track my order?

As soon as your order has been processed and dispatched, you will receive an e-mail containing the track & trace link you can follow. On top of that, you can also enter your order number and e-mail address on our tracking page to check the status of your order.

4. To which countries do you ship and what are the shipping costs?

We deliver within the USA, Canada, Australia and New Zealand, and we cover the shipping costs on every order above $60.

5. How do I find my order number?

Right after your order is placed you immediately see the order overview, your order number included, and an order confirmation arrives in your e-mail. That order confirmation also states the order number. If you no longer have your order number, our customer service can always help you out.

6. Which payment methods can I use to place my order?

You can pay securely using any of the following payment methods: VISA, Mastercard, American Express, Maestro, PayPal, Apple Pay. 

7. Who is the seller of the products?

The products are sold by our official trading partner. From the moment the customer places the order, that trading partner carries full responsibility for making sure the customer receives the order in good order. Our authorised payment partner receives and/or collects the payments arising from these business operations. This is due to international restrictions regarding revenue collection and/or working with the various payment providers.